In an ongoing effort to provide the highest level of network and IP services to our customers, we will hold a network maintenance window tonight night, August 8th between 1:00 AM and 3:00 AM.

The purpose of this maintenance window is to move access layer links in our C2 datacenter to more powerful distribution switches.

Customers will notice short periods of connection latency lasting no more than a few minutes and/or TCP session resets as traffic is stabilized on the new switching platform. In other words, “sites will be slow”.

Servers themselves will not be affected or brought offline. This work will related only to the switching units (network connections) that feed the servers.

Below is our monthly uptime report for June 2009. While we strive for 100% uptime, sometimes issues arise.

————————————-
www.sononaco.com
Service: Sononaco 4
Outages: 0
Downtime: 0 hrs, 0 mins
Uptime: 100.00%
————————————-
www.spromail.com
Service: Sononaco 1
Outages: 0
Downtime: 0 hrs, 0 mins
Uptime: 100.00%
————————————-
64.237.99.32
Service: Sononaco 3
Outages: 2 (1 for Network maintenance, 1 for hardware maintenance)
Downtime: 1 hrs, 10 mins
Uptime: 99.84%
————————————-
mail.sononaco.com
Service: Zimbra Mail Server
Outages: 1
Downtime: 0 hrs, 20 mins
Uptime: 99.95%
Downtime was documented and was due to mail server upgrades.
————————————-
[Hosted Client]
Service: [Hosted Client]
Outages: 0
Downtime: 0 hrs, 0 mins
Uptime: 100.00%
————————————-

Below is our monthly uptime report for May 2009. While we strive for 100% uptime, sometimes issues arise. Fortunately due to the configurations we have in place for our hosting, no data was lost.

————————————-
www.sononaco.com
Service: Sononaco 4
Outages: 1 – 5/21 at 1:20 AM for 0.064 seconds
Downtime: 0 hrs, 5 mins
Uptime: 99.99%
————————————-
www.spromail.com
Service: Sononaco 1
Outages: 0
Downtime: 0 hrs, 0 mins
Uptime: 100.00%
————————————-
64.237.99.32
Service: Sononaco 3
Outages: 1 – 5/13 at 12:15 PM for 0.032 seconds
Downtime: 0 hrs, 5 mins
Uptime: 99.99%
————————————-
mail.sononaco.com
Service: Zimbra Mail Server
Outages: 2:
May 9, 12:40 PM for 25 seconds – Power cycling at the hosting center
May 15, 2009 at 6:32 PM – Hard drive controller board failure
Downtime: 3 hrs, 45 mins
Uptime: 99.51%
The outages were documented. Please see previous blog entries about the hard drive crash for more information on this incident.
————————————-
[Hosted Client]
Service: [Hosted Client]
Outages: 0
Downtime: 0 hrs, 0 mins
Uptime: 100.00%
————————————-

If even Google can go down, nobody is safe.

On Friday May 15th at approximately 6:30 PM one of the circuit boards went out on one of the three hard drives in our mail server. Our technicians worked quickly to repair the problem.

Unfortunately, the screws on the hard drive are a rare Torx type of screw. Our technicians had to track down the proper toolset to remove the hard drive.

Our mail server is running in what is referred to as a RAID5 configuration. What this means is that there are three hard drives in the server that share all of the data on the system as a single drive. We can lose two drives and not lose any data, because that data is shared across the three.

Once the hard drive was repaired the RAID array took about half an hour to rebuild and mail functions were restored around 10 PM. Any e-mail received during this time was eventually delivered over the next couple of hours.

We apologize for the downtime. With the new controller board installed on the hard drive we hope to avoid such situations in the future.

Our mail server was offline for approximately five minutes this afternoon due to an issue with the server’s power cord. The cord has been replaced and the server is functioning properly.

We apologize for any problems this may have caused.

This is a report we receive monthly that reports on our hosting uptime. I thought this would be interesting to share each month.

————————————-

Below is your monthly uptime report for April 2009

Please do not reply to this email.
For further assistance, please contact support[at]siteuptime.com.

————————————-
www.sononaco.com
Service: Sononaco 4
Outages: 0
Downtime: 0 hrs, 0 mins
Uptime: 100.00%
————————————-
www.spromail.com
Service: Sononaco 1
Outages: 0
Downtime: 0 hrs, 0 mins
Uptime: 100.00%
————————————-
64.237.99.32
Service: Sononaco 3
Outages: 0
Downtime: 0 hrs, 0 mins
Uptime: 100.00%
————————————-
mail.sononaco.com
Service: Zimbra Mail Server
Outages: 0
Downtime: 0 hrs, 0 mins
Uptime: 100.00%
————————————-
[Hosted Client]
Service: [Hosted Client]
Outages: 0
Downtime: 0 hrs, 0 mins
Uptime: 100.00%
————————————-