Below is our monthly uptime report for May 2009. While we strive for 100% uptime, sometimes issues arise. Fortunately due to the configurations we have in place for our hosting, no data was lost.

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www.sononaco.com
Service: Sononaco 4
Outages: 1 – 5/21 at 1:20 AM for 0.064 seconds
Downtime: 0 hrs, 5 mins
Uptime: 99.99%
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www.spromail.com
Service: Sononaco 1
Outages: 0
Downtime: 0 hrs, 0 mins
Uptime: 100.00%
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64.237.99.32
Service: Sononaco 3
Outages: 1 – 5/13 at 12:15 PM for 0.032 seconds
Downtime: 0 hrs, 5 mins
Uptime: 99.99%
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mail.sononaco.com
Service: Zimbra Mail Server
Outages: 2:
May 9, 12:40 PM for 25 seconds – Power cycling at the hosting center
May 15, 2009 at 6:32 PM – Hard drive controller board failure
Downtime: 3 hrs, 45 mins
Uptime: 99.51%
The outages were documented. Please see previous blog entries about the hard drive crash for more information on this incident.
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[Hosted Client]
Service: [Hosted Client]
Outages: 0
Downtime: 0 hrs, 0 mins
Uptime: 100.00%
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If even Google can go down, nobody is safe.

On Friday May 15th at approximately 6:30 PM one of the circuit boards went out on one of the three hard drives in our mail server. Our technicians worked quickly to repair the problem.

Unfortunately, the screws on the hard drive are a rare Torx type of screw. Our technicians had to track down the proper toolset to remove the hard drive.

Our mail server is running in what is referred to as a RAID5 configuration. What this means is that there are three hard drives in the server that share all of the data on the system as a single drive. We can lose two drives and not lose any data, because that data is shared across the three.

Once the hard drive was repaired the RAID array took about half an hour to rebuild and mail functions were restored around 10 PM. Any e-mail received during this time was eventually delivered over the next couple of hours.

We apologize for the downtime. With the new controller board installed on the hard drive we hope to avoid such situations in the future.

This is a report we receive monthly that reports on our hosting uptime. I thought this would be interesting to share each month.

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Below is your monthly uptime report for April 2009

Please do not reply to this email.
For further assistance, please contact support[at]siteuptime.com.

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www.sononaco.com
Service: Sononaco 4
Outages: 0
Downtime: 0 hrs, 0 mins
Uptime: 100.00%
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www.spromail.com
Service: Sononaco 1
Outages: 0
Downtime: 0 hrs, 0 mins
Uptime: 100.00%
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64.237.99.32
Service: Sononaco 3
Outages: 0
Downtime: 0 hrs, 0 mins
Uptime: 100.00%
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mail.sononaco.com
Service: Zimbra Mail Server
Outages: 0
Downtime: 0 hrs, 0 mins
Uptime: 100.00%
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[Hosted Client]
Service: [Hosted Client]
Outages: 0
Downtime: 0 hrs, 0 mins
Uptime: 100.00%
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The Zimbra mail server upgrade has been completed.

The Zimbra mail server will be taken offline for maintenance on Sunday, March 15, 2009 in order to upgrade the mail system. Web sites and development servers will not be affected by this upgrade. An upgrade time has yet to be established.

Most of the changes from this upgrade are on the administrative side and include several bug fixes.

If you have any questions about the upgrade please contact us.